SUPPORT
Frequently asked Questions
This page is regularly updated to cover questions asked about the HymnQuest software. If you are experiencing any installation problems or usage issues with the software please contact us by e-mail, fax (020 8343 3024) or telephone (020 8343 3303) quoting your Serial Number and we will try our best to help.
By far the most common request for assistance is from users having misplaced their latest Activation Code, which they need in order to re-install HymnQuest. Please keep a note of your Activation code in a safe place!
General Questions
What are the differences between the Standard Version and the Copyright Licence Users' Edition (CLUE)?
| CLUE VERSION | STANDARD VERSION | |
| Availability | CCL or Calamus Holders only (UK & Eire) | Anyone in the UK & Eire |
| Cost | £42 per annum | £40.00 one off |
| Expires | Every 12 months | Doesn't |
| Upgrades | Free | Discounted |
| Text Copying/Printing | up to 25,800 texts (depending on licence) | 19,200 texts (subject to conditions) |
| PowerPoint Export | Yes | No |
Why can I not hear the midi output?
Check that you have set up the midi for first use by clicking
on the Midi Setup item on the Tools menu. Click the Test button
to test the output. If there are several soundcard options
then try each of them in turn.
If a message appears to indicate that it is OK, but you still do not hear anything. Ensure your computer speakers are turned well up and the slider control in the midi setup dialog box is set to fff (the far right).
Users have recently reported loss of sound after installation of Microsoft Windows Media Player 11. This is rectified by double-clicking on the volume control icon on the Windows taskbar and then moving the slider up for the SW Syth.
Is there an AppleMac version of
HymnQuest?
Unfortunatley not - although there are a number of users running HymnQuest perfectly happily using the VirtualPC, or Parallels Desktop emulators.
The development of HymnQuest has been a major financial undertaking for The Pratt Green Trust. The additional costs, expertise and time to develop it for other platforms such as the Mac were simply not available to them. However, this obviously does not mean that they will be unable to port the product to other platforms in future releases, but this will be dependant on the success of the PC version making such funding possible.
HymnQuest 2012 Questions
I am unable to change the Midi sound for the incipits from Piano to Church Organ. Is there a fix?
Yes, a fix has been provided by way of an upgrade patch. The latest patch [version 14.0.0.4] is recommended for all HymnQuest 2012 users. To run the patch:
1. Run your existing copy of HymnQuest 2012
2. Click on the Help on the Menu at the top and select “Check for Online Updates” and follow the prompts
I sometimes get a message about an "AdsQuery8 data error". Help!
This has also been fixed by the latest upgrade patch [version 14.0.0.4]. To run the patch:
1. Run your existing copy of HymnQuest 2012
2. Click on the Help on the Menu at the top and select “Check for Online Updates” and follow the prompts
When trying to run HymnQuest 2012 I get an error 5175 collation error message. What can I do?
This is a problem has been reported by some Windows 7 users who's PCs are set are set to English (Welsh) or English (Ireland) under Region & Language settings. A fix has been provided by way of an upgrade patch. The latest patch [version 14.0.0.4] is recommended for all HymnQuest 2012 users. To run the patch:
1. Run your existing copy of HymnQuest 2012
2. Click on the Help on the Menu at the top and select “Check for Online Updates” and follow the prompts
HymnQuest 2011 Questions
HymnQuest 2011 sometimes seems to take much longer to load than previous versions. Can I do anything about this?
Yes. We had a couple of XP users reporting this and a fix has been provided by way of an upgrade patch. The latest patch [version 13.0.0.3] is recommended for all HymnQuest 2011 users. To run the patch:
1. Run your existing copy of HymnQuest 2011
2. Click on the Help on the Menu at the top and select “Check for Online Updates” and follow the prompts
Once the program restarts, it should load more quickly than before.
HymnQuest 2010 Questions
No known issues
HymnQuest 2009 Questions
After installing HymnQuest 2009 on my Windows Vista (or Windows 7) PC, I get an error message "AdsTable2: Error 5041. The requested object was not found. Key
not in index". What should I do?
This is to do with Windows Vista's "Virtualisation". The simplest solution is to uninstall HymnQuest 2009 and then re-install it in either the root folder (e.g. "c:\HymnQuest" or in your "My Documents" folder) instead of Program Files\HymnQuest.
When I click on Preview in the PowerPoint Export window I get an error message. What should I do?
This is also a Windows Vista/7 issue. The solution is to uninstall HymnQuest 2009 and then re-install it in either the root folder (e.g. "c:\HymnQuest" or in your "My Documents" folder) instead of Program Files\HymnQuest.
